Business Analyst

at BuildDirect in Vancouver

As a Business Analyst at BuildDirect, you will be a facilitator, negotiator, translator and leader. You will blend the needs of our users with our technical capabilities to find the best solution. You will flex and grow your Agile and Scrum skills, focusing on projects in growing areas of our business.

What You'll Do

• Partner with internal and external stakeholders to understand, analyze and translate business needs into technical and functional objectives
• Define, analyze and document existing business processes/systems and identify scope for improvement
• Work with internal technology and business teams to identify issues, opportunities, brainstorm practical solutions and drive projects to completion
• Drive workshops to solve complex business problems involving multiple departments from sales through logistics / supply chain to analytics and finance
• Discover, evaluate and engage potential 3rd party system solutions for business problems
• Act as an internal Subject Matter Expert for vendor implementations
• Define change scope, risk planning and coordinate teams across multiple departments to complete implementations

What You'll Achieve

• Implement highly visible, keystone components of a new platform for purchasing oversize and heavy weight products e.g. OMS, WMS, TMS
• Redesign fundamental business processes to support multiple order of magnitude scaling in operation e.g. Sales, customer support, claims, logistics and fulfilment, finance, seller and category management

Requirements

• Bachelor's level degree in Computer Science
• 3-5+ years’ experience in a technical IT business analysis and implementation role
• 3+ years’ experience with supply chain logistics technology and business processes
• 3+ years’ experience as a Scrum Master
• 1+ years’ experience within an eCommerce and/or Platform company
• Experience with CRM and ERP platforms such as Salesforce.com and Netsuite
• Experience with eCommerce fulfilment work flow
• Experience with migration of legacy systems to new platforms
• Exposure to case management e.g. Desk.com, Service Cloud
• Experience implementing Live Agent chat tool would be preferred
• You are able to investigate and understand complex systems and communicate on both a detailed and summary level
• You are able to think beyond immediate needs and identify the broader effects of decisions to the business
• You can get technical with the technology team and translate it in to user-friendly language for the rest of the business
• You can take high level business/functional requirements and break them down to more detailed technical requirements
• You know how to build and maintain great relationships at all levels of the organization, including managing expectations
• You like to use analytics and data to drive your decision making and problem solving
• You are comfortable facilitating, presenting and gathering requirements through workshops with various groups in the business

Key Terms

Title: Business Analyst
Employer: BuildDirect.com Technologies Inc
Business Address: 2200-401 West Georgia Street, Vancouver BC V6B 5A1
Work Location: 2200-401 West Georgia Street, Vancouver BC V6B 5A1
Term: Full-time (40 hours per week), permanent
Annual Salary: $80,000-$90,000
Benefits: Extended health benefits (Employee Benefit Program for which BuildDirect pays 50%), stock option grant
Vacation: Unlimited paid vacation
Reports to: Director IT & Enterprise Systems

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Published at 01 Jun 2016
Expires on 01 Dec 2016
Viewed: 334 times


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