Customer Service Associate - Freight Club

at Cymax in Burnaby

The Role

As a Customer Service Associate within Freight Club, you’ll serve as an account representative who will be in charge of registering shipments on our web based platform. You’ll also be providing updates to our clients in a timely manner, responding through the general inquires email inbox, and ensuring overall customer satisfaction.

The Team

Dubbed “the muscles” of Cymax, with our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America. Helping our clients save time, resources and money is what we pride ourselves on!

What You’ll Do:

Analyze freight costs prior and post shipping and reconciling the differences
Maintain a relationship with all transportation providers and clientele
Obtain necessary credits when necessary from transportation companies
Provide support in current reverse logistics model
Update Daily Tracking Sheet
Invoice clients for shipments, and ensure credit is received
Organize all shipment data in Excel and update regularly
Answer incoming calls from clients / make outbound calls whenever necessary
Provide website troubleshooting assistance to clients

Who You Are:

Have a background in Logistics or Transportation
Knowledge in MS Office Programs (Requires Excel Skills for functions such as VLOOKUPS and Pivot Tables)
Basic knowledge of Accounting
Problem Solver and Critical Thinker
Good Communicator in both written and verbal form
Positive thinker and Quick learner
Customer Service Experience

Why work here!

Based in Burnaby, BC, Cymax Group is North America’s largest e-commerce furniture retailer with over 230,000 furniture SKUs - making us a leader in online sales for all items home and office. We pride ourselves on our unique culture, consisting of impressive team members from all walks of life working together to contribute to the amazing growth we’ve seen. With regular company socials and tons of opportunities to learn, we strive to be the most engaging office in Canada.

We’re looking to hire talented people (like you!) to join our passionate team that will support you as you continue to advance your career.

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Published at 01 Nov 2016
Expires on 01 May 2017
Viewed: 1096 times


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