Customer Support and QA Analyst

at Viziya in Toronto

VIZIYA is a small but quickly expanding software company that thrives on innovation to solve our customer’s challenges. If you are looking for a chance to work within a growing tech support team while extending your knowledge-base and skills in quality assurance, this is the role to consider. If you are passionate about helping customers directly through one-on-one support and indirectly through QA of product releases, we want to talk to you about our opening for an Intermediate Support and Quality Assurance Analyst.

The company, the culture

As one of only four world-wide Gartner Cool Vendors, a Deloitte Fast 50, and a Profit 500 Fastest Growing Company, VIZIYA has been establishing its brand over the last ten years in our industry. Our goal is to be the most exciting software company everyone wants to work for in the Hamilton area; and with our own in-house band, The Broken Sprockets, we’re well on our way!

The role

This is a role for someone who wants to provide excellent customer support before, during and after the release and implementation. This is a hybrid role for someone who wants to work closely with development; creating and completing quality tests. At the same time, this is a role for someone who can communicate with dedicated resources at customer sites. Someone who can dig deep to understand problems and work quickly to create solutions. Someone who is interested in travelling up to 10% of the time to customer sites to troubleshoot issues and solve problems. The role will be focused 75% on providing Customer Support and 25% as a Quality Assurance Analyst.

How will your career grow here

You will gain exposure to the full software development life cycle as well as a deeper understanding of a software company operates. As we grow, your own knowledge will broaden and deepen. Whether you want to move up in the ranks within QA and Support, over to Development or onto the Implementation team, there are opportunities here to learn and to lead.

What you will do as our new Customer Support and QA Analyst:

• Test web and mobile applications across various platforms
• Provide Tier 2 customer support to end users
• Create, implement and improve test-cases, test plans and test scenarios
• Collaborate with team members to drive application releases
• Create automated test scripts and tools
• Provide support for software installation process
• Occasionally travel to client site to troubleshoot issues
• Create and update product documentation

Here’s how we know you are the new Customer Support and QA Analyst.
You have:

• A degree or diploma in Computer Science, Computer Engineering or related discipline.
• A minimum 2-years experience providing enterprise software support including mobile deployment. You have excellent troubleshooting skills.
• Excellent customer service skills. You are passionate about supporting customers. You are able to evaluate customer priorities and know when to jump from one task to another.
• Additional experience in Quality Assurance creating and running test scripts for ERP systems.
• Outstanding communication skills. You have a clear, calm and concise way of speaking to someone at any business level. You have strong documentation and report writing skills.
• Drive. You have a willingness to do what it takes, pitch in where needed, take ownership, and react quickly to VIZIYA’s dynamic environment.
• Technical prowess. You learn technology quickly. You have excellent knowledge of Microsoft server-side applications and related technologies. You have a solid understanding of Database concepts, including Oracle DBMS, SQL, PL/SQL.

Why join Viziya

At Viziya, you might say our culture is one of odds and ends in the best way. We are rockstars in the true sense of the word, performing at industry events and our own holiday parties. We have Chinese-food Wednesdays and Friday BBQs. We have matching bowling shirts but we don’t have a bowling team. If it’s fun or funny, we are in. And we hope you are too.

VIZIYA drives its success by focusing on our clients’ needs and objectives and building teams of incredibly talented, fun, dedicated people.If you are excited by our technology, our purpose and the opportunity to learn-as-you go and be part of an awesome team, join us. Express your interest here or follow us on Twitter or LinkedIn for future opportunities.

VIZIYA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please apply through the link here: http://bit.ly/2qm9Tgw

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Published at 01 May 2017
Expires on 31 Jul 2017
Viewed: 993 times


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