Customer Success Specialist

at Invoice Simple in Vancouver

Create Delightful Customer Experiences


Invoice Simple is seeking a Customer Success Specialist to join our growing team in a mission to help small businesses owners succeed! Our Customer Success Specialist will be be responsible for the overall customer experience and play a key role in crafting our customer service program.


Key Outcomes


The Customer Success Specialist will:
● ensure all our customers have exceptional experiences by staying on top of all ● customer issues/feedback and using these as input to improving our product and processes
● create customer support content and tutorials
● develop scalable customer experience processes
● implement methods to best measure customer happiness
● manage and train the 1st level reps and ensure their work is meeting the standards
● resolve any escalated tickets from 1st level reps


Requirements for Success


● Bachelor’s Degree or Certificate in relevant area
● 2 years experience in an (ideally online) high-volume customer support role
● Experience working with ticketing systems and online customer messaging platforms (experience with Intercom is an asset)


About You


● You have an ambitious, entrepreneurial attitude with strong desire to work in a startup environment
● You are well-adept in communication technology – the type of person who can text 10 people at once
● You love to solve problems, taking on and completing tasks quickly and efficiently
● You are an exceptional listener that can easily distill the actual problem the user is having and clearly and concisely create a solution.
● You have a naturally positive and calming attitude, putting everyone you encounter at ease


About Invoice Simple


More and more people are starting their own businesses, self employment is on the rise. Invoice Simple’s mission is to make it effortless for people manage their business from their phone or laptop. We’ve started with invoicing, because getting paid is key. Our service is used by thousands of small businesses around the world, with over $1B invoiced in the last year.


Launched just over two years ago, our mobile app has been downloaded over 1 million times, and is the highest rated (or tied for highest rated) invoicing app, with an average rating of 4.8/5 on iTunes (over 2,000 reviews), and 4.7/5 on Google Play (over 14,000 reviews). We’re growing quickly, and looking to expand to the web next!


What we offer


If you act like an owner, you’ll be treated (and compensated) like an owner.
● Competitive salary and benefits
● Equity stake through our employee trust
● Work with a small team who are building something great
● Few meetings, but lots of discussions!
● Office perks, bike rack, great location in Gastown
● Quarterly company workcations (Whistler, Tofino, …)


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Published at 02 May 2017
Expires on 02 Nov 2017
Viewed: 980 times


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