Tech Savvy Customer Support
at Thinkific in Vancouver
Do you believe happiness is a byproduct of your effort for others?
Are you energized by helping others succeed? Love sharing and selling a great product? Excited to get your feet wet in a growing tech company? You know that the success of any company is tied to the experience the product offers – and that’s where you come in.
You’ll work directly with our clients, helping them setup and configure their sites. Talking to them about how Thinkific can solve their problems and help them to grow their business. As a first point of contact on our email desk, you’ll be answering questions, giving marketing & business advice, and helping our customers grow their online businesses.
Skills and experience you will need:
- Strong communication skills both written and verbal.
- A passion for online education, digital marketing, small business (or all of the above!)
- Experience with HTML and CSS.
- The ability to troubleshoot issues across common browsers.
- A flare for translating product features into tangible benefits for customers.
- About 2-4 years experience in a similar role.
What you’ll get from this job:
- Access to a diverse customer base where the problems and people are always different. One day it’s a Yoga instructor emailing you from the beach, the next it’s an executive from the boardroom.
- Advancement and growth. We’re going places and taking you with us for the ride. We like to promote from within and we do it often.
- Experience in a sales focused environment, where everyone is responsible for the growth of the company.
A few other things you should know:
- You’ll be involved in the QA of new features as they are released and work closely with the product team.
- We take customer success really seriously. Everyone at Thinkific should know our platform inside out and be ready to identify and recommend the right solutions as the situation arises.
Are you the perfect fit? We move fast and want to hear from you.
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